Delivery fee
FREE shipping on all orders $100 and above.
A flat fee of AUD $15 applies for standard shipping on orders below $100.

It takes 2-3 business days to personalise products from the day the order is received.

Plus additional: 
1-2 business days for delivery within New South Wales.
2-4 business days for delivery to all other Australian states.

THE STYLE GENE endeavours to get your order out in perfect condition in the shortest timeframe possible. 

Failed delivery
If a parcel cannot be delivered on the first attempt, it will either be delivered to a nearby location for collection or made available for redelivery (depending on location). 

To avoid this, it is highly recommended to provide a delivery address where someone is available during business hours, Monday to Friday.

Incorrect delivery address and personalisation typo
We all make mistakes. Breathe and send an urgent email to with the subject title 'INCORRECT ORDER'.  There will be a charge to replace the personalised box and/or a re-delivery fee incurred however if the order has not been personalised or dispatched, THE STYLE GENE can definitely amend the details. 

International shipping
We would love to but unfortunately all items on is available for delivery within Australia only. For international deliveries, please visit my Etsy store.