FREE SHIPPING IN AUSTRALIA ON ANY ORDER OVER $100

Info

Preserved roses
Fresh roses are cut at their peak and treated with non-toxic solution to retain their natural texture and shape. Lasting for months up to a year with no water required, the roses feel and look fresh when kept out of direct sunlight.

Complimentary personalisation
THE STYLE GENE specialises in hand-embossing rose vanity boxes and hand-lettering signature hamper boxes individually. This is complimentary with every purchase. 

Personalisation terms
Rose vanity boxes:
First name only would be ideal. If you would like to include first and last names, the positioning will shift slightly depending on the space available.

Signature hamper boxes:
Anything from a person's first name, full name, initials, or simple two to three word greetings such as Hello Gorgeous, It's Your Birthday, Get Well Soon, World's Best Dad, and Congratulations, to name a few.

THE STYLE GENE hand letters within the space that is available depending on the size of the boxes.

Complimentary gift message
A complimentary THE STYLE GENE card is included in every rose vanity box and signature box, with your message beautifully calligraphed. 

Custom order (corporate events, product launches, bridal showers, and celebrations)
THE STYLE GENE welcomes custom orders and would love to work with you to curate gifts on a bigger scale. Send us a message via our CONTACT page or an email to hello@thestylegene.co 

Refund/ exchange policy
As all our rose vanity boxes and signature boxes are personalised, THE STYLE GENE does not refund or exchange. If any product was received faulty or damaged, please send an email (within 7 days from the day the package was received) to info@thestylegene.co for assistance.

Delivery fee
FREE shipping on all orders $100 and above.
A flat fee of AUD $15 applies for standard shipping on orders below $100.

Leadtime
It takes 2-3 business days to personalise the boxes from the day the order is received.

Plus additional: 
1-2 business days for delivery within New South Wales.
2-4 business days for delivery to all other Australian states.

THE STYLE GENE endeavours to get your order out in perfect condition in the shortest timeframe possible. 

Failed delivery
If a parcel cannot be delivered on the first attempt, it will either be delivered to a nearby location for collection or made available for redelivery (depending on location). 

To avoid this, it is recommended to provide a delivery address where someone is available during business hours, Monday to Friday.

Incorrect delivery address and personalisation typo
We all make mistakes. Breathe and send an urgent email to info@thestylegene.co with the subject title 'INCORRECT ORDER'.  There will be a charge to replace the personalised box and/or a re-delivery fee incurred however if the order has not been personalised or dispatched, THE STYLE GENE can definitely amend the details. 

International shipping
We would love to but unfortunately THE STYLE GENE only delivers within Australia at the moment.