Terms & Conditions

This website is operated by THE STYLE GENE. Throughout the site, the terms “we”, “us” and “our” refer to THE STYLE GENE. THE STYLE GENE offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

The terms and conditions:


In this agreement:


means any individual who, in connection with this agreement, is acting for a purpose which is outside his business.


means the textual, visual or audio content that is encountered on Our Website. It may include, among other things: text, images, sounds, videos and animations.

“Extra Work”

means all of the work we do and materials we buy to prepare or produce Specified Goods.


means any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you. It includes Specified Goods.

"Intellectual Property"

means intellectual property of every sort, whether or not registered or registrable in any country, including intellectual property of kinds coming into existence after today; and including, among others, designs, copyrights, software, discoveries, know-how, together with all rights which are derived from those rights.


means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.

“Specified Goods”

means Goods which have been subject to work or process to your specific order.

"Our Website"

means and includes all web pages controlled by us.

    Online Store Terms

    By agreeing to these Terms of Service, you represent that you are at least 18 years of age and you have given us your consent to allow any of your minor dependents to use this site.

    You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

    You must not transmit any worms or viruses or any code of a destructive nature.

    A breach or violation of any of the Terms will result in an immediate termination of your Services.


    Unless the context clearly requires otherwise, the interpretation of this agreement shall be subject to the matters listed below.

      • a reference to one gender shall include any or all genders and a reference to the singular may be interpreted where appropriate as a reference to the plural and vice versa.
      • a reference to a person includes a human individual, a corporate entity and any organisation which is managed or controlled as a unit.
      • the headings to the paragraphs of this agreement are inserted for convenience only and do not affect the interpretation.
      • in the context of permission, “may not” in connection with an action of yours, means “must not”.
      • any agreement by either party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.
      • a reference to an act or regulation includes new law of substantially the same intent as the act or regulation referred to.
      • in any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party.
      • these terms and conditions apply to all supplies of Goods by us to you. They prevail over any terms proposed by you.

      Our contract with you

      This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.

        • Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement. 
        • If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
        • Because we rely on our suppliers, we do not guarantee that Goods advertised on Our Website are available.
        • We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods. We advise you to print a copy for your records. 
        • The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.
        • If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply so far as they can be applied.

        Acceptance of your order

        • This paragraph applies to Goods which you buy from us as advertised, without change to your specific requirements.
        • Your order is an offer to buy from us.
        • We shall accept your order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase.
        • At any time before the Goods are despatched, we may decline to supply the Goods to you without giving any reason.
        • If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
          • accept the alternatives we offer;
          • cancel all or part of your order.

          Extra Work

          • This paragraph applies to Specified Goods.
          • Nothing said or done by us is an acceptance of an order until we confirm clear acceptance in writing, giving you details of our understanding of your exact requirements. At any point up until then, we may decline your order without giving any reason. From that time, we are both bound to these contract terms.
          • If you wish to make any change to the specification of the Extra Work, you must pay us the sum we estimate that the change will cost us, based on our then current charging rates.


          • Prices of Goods are shown on Our Website.
          • It is possible that the price may have increased from that posted on Our Website. If that happens, we will not dispatch the Goods until you have confirmed that you wish to buy at the new price.
          • Prices do not include goods and services tax.


          • We will not split an order. We require the full price of your order before we will send any part of it.
          • If, by mistake, we have under-priced Goods, we will not be liable to supply those Goods to you at the stated price, provided that we notify you before we dispatch it to you.
          • The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay.
          • If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 14 days from the date when we accept that repayment is due.

          Security of your credit card

          We take care to make Our Website safe for you to use.

          • Card payments are not processed through pages controlled by us. Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.


            • Goods are delivered within 3 business days from the day you place an order to purchase the Goods.
            • Delivery of Goods will be made by the courier to the address stipulated in your order. You must ensure that someone is present to accept delivery.
            • Goods are sent at our risk until signed for by you or by any other person at the address you have given to us [unless you have instructed us in the order process that you wish us to leave the Goods without an acceptance signature (for example: “leave it in the garage”)].
            • Goods are sent by our third-party courier. We will send you an email to inform you when we have despatched your order.
            • Goods are at your risk from the moment they are picked up by the courier from our premises.
            • All Goods must be signed for on delivery. When your Goods arrive it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, please contact us immediately.
            • If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
            • Date and time for delivery specified on the despatch confirmation, if any, is an estimate only and time shall not be of the essence.

            Liability for subsequent defects

            • We will replace Goods which fail to comply with the provisions of the Competition and Consumer Act 20100 or which show a defect. If you claim that the item is defective, the following conditions apply:
            1. the defect must be reported to us within 7 days of becoming apparent;
            2. the defect results only from faulty design or manufacture;
            3. you have returned the defective Goods to us if we have so requested.
            • If we agree that we are liable, we will replace the Goods free of charge.
            • If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

              Goods returned

              These provisions apply in the event that you return any Goods to us for any reason:

              • We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
              • So far as possible, Goods should be returned:
                • with both Goods and all packaging as far as possible in their original condition;
                • securely wrapped;
                • including our Goods returned email confirmation
              • You must send us an email to to notify that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
              • In returning faulty Goods please encloses with it a note clearly stating the fault and when it arose.
              • Some of the Goods are covered by the manufacturer's guarantee for a minimum of 12 months.
              • If delivery was made to a Australian address, you are also protected by Sale of Goods Act and Competition and Consumer Act 2010
              • If we agree that the Goods are faulty, we will:
                • refund the cost of shipping returned Goods to us;
                • replace the Goods as we choose.

              Errors, Inaccuracies and Omissions

              Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

              Security of Our Website

              If you violate Our Website we shall take legal action against you.

              You now agree that you will not, and will not allow any other person to:

              • modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.
              • link to Our Website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;
              • download any part of Our Website, without our express written consent;
              • collect or use any product listings, descriptions, or prices;
              • collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
              • aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website;
              • share with a third party any login credentials to Our Website;

              Despite the above terms, we now grant a licence to you to create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent. You may copy the text of any page for your personal use in connection with the purpose of Our Website.


              • All conditions, warranties or other terms implied by the law of any country other than the Commonwealth of Australia are excluded from this agreement to the fullest extent permitted by law.
              • We or our content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods, at any time and without advance notice.
              • You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable on any website. We would be grateful if you bring to our immediate attention, any that you find.
              • We give no warranty and make no representation, express or implied, as to:
              1. the quality of the Goods;
              2. any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;
              3. the correspondence of the Goods with any description;
              4. the adequacy or appropriateness of the Goods for your purpose;
              5. the truth of any Content on Our Website;
              6. compliance with any law;
              7. non-infringement of any right.
              • We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.
              • Except in the case of liability for personal injury or death, our liability under this contract is limited, to the maximum extent permitted by law, to the value of the Goods you have purchased.

              Your account with us

              • You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
              • If you use the website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your computer.
              • You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.


              You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:

              • your failure to comply with the law of Australia;
              • your breach of this agreement;
              • any act, neglect or default by any agent, employee, licensee or customer of yours;
              • a contractual claim arising from your use of the Goods;
              • a breach of the intellectual property rights of any person.

              Intellectual Property

              • The Intellectual Property in all work we do in the process leading to completion of the Specified Goods and in the completed Specified Goods belongs to us.
              • If you change or create derivative versions of the Specified Goods, the Intellectual Property in those changed or derived versions also belongs to us.

              Miscellaneous matters

              • When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
              • Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those goods or that service.
              • If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
              • The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
              • Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.
              • No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
              • Any communication to be served on either party by the other shall be delivered by e-mail.
              • In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.
              • This agreement does not give any right to any third party.
              • We shall not be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond our reasonable control.
              • In the event of any conflict between any term of this agreement and the provisions of the constitution of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
              • The validity, construction and performance of this agreement shall be governed by the laws of the State of New South Wales.